ABOUT

Virtual Basics
Our Approach
Our Team
Affiliations
Common  Q & A
Resources
Testimonials
Join Our Team

Common Asked Questions & Answers

Q: Are you a Temp Agency?
A:  No.  Temp agencies have professionals on their staff that are placed in your workplace on a daily basis for a short or long-term basis.  Virtual Assistants can certainly help you with short or long-term projects; however, we typically don't work at your location.  We may come to your office, review the project details to complete, but we're probably gathering necessary documents or materials for us to complete the work remotely at our office.  That said, you might find some local VA's who may consider some onsite work, like filing the documents we're returning, hands-on training, attending project meetings, but mostly just short-term situations.

Q: Can you help if my Administrative Assistant is ill or on Maternity Leave?
A:  It really depends on how busy your office is and for how long she will be away, but there are many things we can do to help you!  We've worked with one office where the Assistant had a death in the family just as they were preparing for a big conference.  We came in, met with her to see where things were in progress, and were able to manage the event and presentation items in progress for her on a remote basis for the 2-3 days she expected to be out keeping everything on track.  Other things, like answering the phone and greeting guests, were handled by her supervisor since they were a small office. It really depends on the daily flow of your office.  If daily tasks can be completed remotely, then certainly give us a call.  If you require someone onsite daily to manage the busy flow or other staff in your office, then a Temporary Agency would be a better solution.

Q: Do we work with the same person all the time?
A:  Typically, yes.  We do strive to build an ongoing relationship between the client and their assigned VA; however, depending on the specifics of the request and level of expertise you may require, he/she may consult or just refer you directly to another associate on the team who would better serve your needs.  In addition, if your VA is would be temporarily unavailable due to illness, etc., he/she would arrange for one of our team associates to cover your needs during their absence so your project continues as planned. On occasion, we have encountered projects that have parts of work outside our skill set.  If this happens, you can work with your VA to find another professional to complete the task and your primary VA who understands the project, can help you manage these additional contractors to ensure all tasks are completed on time.

Q: How do we get work to you?
A:  If you're in St. Charles or St. Louis Counties of Missouri, a local pick-up or delivery can be arranged.  However, with today's technology, most of our virtual clients rely on fax or email to send their everyday items, receipts or digital files.  Larger documents can be sent via mail or express delivery and we'll gladly split the shipping with you. (You pay to get it to us, and we pay to return it to you.)  We can also utilize internet based document sharing portals for documents or communication purposes.

Q: I've not that technology oriented, do I have to be to work with a VA?
A:  Certainly not!  We have some clients who are very electronically minded and prefer to use email, IM or Text to communicate, but we also have others who prefer we pick-up the phone and call for a progress check!  Instead of email, we fax or mail.  That said, if you are interested in learning new technology tips, we can also teach you!  

Q: Do you offer a referral program?
A:  Yes we do!  For each new client Golden Services Group receives from the referral of a current client or another associate, that client or associate will receive a voucher or credit for 2-FREE hours of service. We also provide a BONUS HOUR to clients who provide us with a written testimonial for use in our marketing efforts.  And new clients brought in by our team members, we offer a finders fee bonus.

If you have questions that weren't answered here, please CONTACT US and we'll gladly help you!